Shipping Information:

**Free Shipping for Purchases Over $150.00:**
Enjoy complimentary shipping on orders over $150.00! Delivery times range from 3 to 10 days, depending on your location. We utilize various couriers for shipments and Canada Post for deliveries to PO Boxes.

**Flat Rate Shipping Fees:**
For orders under $150.00 in British Columbia, Alberta, and Saskatchewan, a flat rate of $15.00 applies. For the rest of Canada, the flat rate is $20.00. Shipping times typically range from 3 to 10 days from the time of order.

**We do not offer shipping to the US at the moment**

**Shipping Time Considerations:**
Our shipping times take into account the time required for packaging. Orders placed after 4 pm on Thursdays may not be shipped until Monday, as courier pick-up times may vary. Please factor this into your calculations when determining the expected delivery time. If your order goes out after a long weekend, please expect delays as the couriers catch up on their deliveries. 

**Out-of-Stock Items:**
If, for any reason, we are unable to fulfill any of the items in your cart, rest assured that we will contact you as soon as possible. We value transparency and aim to keep you informed throughout the fulfillment process.

At CoCo & KaBri, we prioritize providing you with a smooth and efficient shopping experience. If you have any questions or concerns regarding shipping, feel free to reach out to our customer service team. Thank you for choosing us for your shopping needs!

Holiday Gift Policy, Updated November 19, 2024

We will gladly exchange regular priced & sale items discounted less than 20% until January 10th, 2025.  A store credit will be issued for returns.

Sorry, Sale items discounted 20% or more are FINAL SALE.

All other conditions for returns and exchanges remain the same.

Return Policy: In-Store & Online - 14 Days for In-Store Credit or Exchange

We want you to be completely satisfied with your purchase, and our return policy is designed to make the process easy and convenient. Please review the following guidelines for returns:

1. Timeframe: You have 14 days from the date of purchase to initiate a return for in-store credit or exchange. This applies to both in-store and online purchases, ensuring you have ample time to assess your item.
2. Gift Card Issuance: For returns, you will be issued a gift card, which will be emailed to you. This gift card can be used for future purchases, giving you flexibility and the opportunity to choose items that better suit your preferences.
3. Final Sale Items: All sale items are considered FINAL SALE and are not eligible for exchanges or returns. Please carefully consider your purchase of sale items, as these cannot be refunded or exchanged.
4. Hygienic Exclusions: Due to hygiene reasons, certain items are considered FINAL SALE. These include eyelashes, soaps, deodorants, underwear, and bathing suits. We appreciate your understanding of these exclusions.
5. Condition of the Item: To qualify for a return, the item must be in new condition, with all tags attached. Please ensure that the product is unworn and meets the criteria for a return.

We understand that circumstances may vary, and we strive to provide a fair and transparent return policy. If you have any questions or concerns, our customer service team is here to assist you. Your satisfaction is our priority, and we appreciate your trust in choosing us for your shopping needs.

Return Instructions:

If you need to make a return, we've got you covered! Please follow these simple steps:

1. Email Stacey: Send an email to Stacey at stacey@cocoandkabri.ca, notifying her about your return. This step ensures that we're prepared to receive your package.

2. Include Packing Slip: Make sure to include the packing slip with your return. This helps us process your return efficiently.

3. Meet Return Conditions: Ensure that all return conditions are met. We want to guarantee a smooth return process for you.

4. Ship to: CoCo & KaBri, 312 2 St W Brooks, Alberta T1R 0E9

5. Insured Mail Service: We recommend selecting an insured mail service for your return. Please note that we are not responsible for items we do not receive.

6. Prepaid Packages: All packages must be returned prepaid. We do not accept COD deliveries.

7. Shipping Fee Disclaimer: Unfortunately, we cannot credit original or return shipping fees.

Thank you for choosing CoCo & KaBri. If you have any questions or concerns, feel free to reach out.

Privacy Policy

CoCo & KaBri values you as a customer and respects your privacy. We collect certain information from you that allows us to enhance your shopping experience.  We do not sell or trade any of your information with any third party.

We collect information from you for the following reasons:

1:To process the sale of products to you;

2:To respond to your inquiries.  We value our relationship with you and strive to answer any questions promptly.

3: To let you know of any upcoming events or promotions

4: To contact you in regards to shipping problems and/or stock availability